Shipping & Delivery Info

When will my order ship out? 

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so we thank you for making thoughtful purchasing decisions. For most products, it takes between 2-5 business days to create a product and ship it.  

How quickly are orders delivered after shipment? 

Once your order leaves our warehouse, the Shipping Method you select determines how quickly the order will arrive to your doorstep. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc. 

How much do the different shipping methods cost? 

These vary based on the weight and number of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit. 

Where is my order? 

If available, tracking information will be sent to the email address related to the order. Please note that some Standard Shipping orders, and all International Shipping orders, do not have tracking numbers assigned to them. Your order should arrive according to the shipping timelines shared with you during the ordering process. 

Can I place an order and pick it up at your warehouse? 

Sorry, no. All orders must be shipped.  

Order Changes 

Orders are processed as soon as possible after your order is placed. If the order has not been fulfilled, we may be able to change the order details, shipping address, or shipping rate. If not, the order will be processed. Please reach out to shop@vera.org to see if it’s possible to make any changes to your order. 

Credit Cards & Payment 

We accept every major credit card and PayPal. On card statements, look out for charges from “SP VERAINSTITUTE” when you make purchases from the Vera Institute shop.  

Will I be charged sales tax?